This report analyses the service value chain for private eCall, outlining who the key players are and how they are adapting their services to remain competitive.

- Recognise the changing roles and responsibilities of Telematics Service Providers, Call Centre Operators and Mobile Network Operators
- Understand how and why a growing number of vehicle manufacturers are in-sourcing telematics infrastructure
- Learn how to streamline private eCall services in order to ensure cost efficiencies

Private eCall faces an uncertain future, with valid questions emerging about its commercial and practical viability in the long-term. In order for private eCall to remain relevant after the introduction of public eCall, the entire value chain will need to adapt their offerings to minimise costs and maximise interoperability.

1. Executive Summary
1.1 Introduction to the telematics research stream
1.2 Introduction to this report
1.3 Summary of conclusions
1.4 Overview of value chain for private eCall
2. Telematics Service Providers (TSPs)
2.1 Introduction
2.2 Role of TSPs
2.3 Key players
2.4 Evolving requirements
2.4.1 The shift towards open architectures (NGTP)
2.4.2 The shift towards in-house telematics infrastructure
2.5 Future outlook
3. Call Centre Operators (CCOs)
3.1 Introduction
3.2 Role of CCOs
3.3 Key players
3.4 Elvolving requirements
3.4.1 Supporting multiple languages across Europe
3.4.2 Balancing the need for local presence and centralised cost efficiencies
3.4.3 Adapting to new PSAP requirements across Europe
3.5 Future Outlook
4. Mobile Network Operators
4.1 Introduction
4.2 Role of MNOs
4.3 Key players
4.4 Evolving requirements
4.4.1 Roaming across Europe
4.4.2 Availability of 2G networks
4.4.3 SIM Chips
4.5 Future outlook

List of Figures
Figure 1. Overview of value chain for private eCall
Figure 2. Roles of a TSP in managing private eCalls
Figure 3. Key TSPs within Europe and their partnerships with OEMs
Figure 4. The role of NGTP within private eCall
Figure 5. Roles of a CCO in managing private eCalls
Figure 6. Key CCOs within Europe and their partnerships with OEMs
Figure 7. Language support for eCall offered by vehicle manufacturers
Figure 8. Lanugages most commonly used in Europe (0%)
Figure 9. Benefits and drawbrakcs of local vs. centralised CCOs
Figure 10. Roles of a MNO in managing private eCalls
Figure 11. Key MNOs within Europe and their partnerships with OEMs
Figure 12. MNO strategies for refarming 2G networks to UMTS
Figure 13. Difference between current and future SIM chip solutions